Procedure: Contacting the IT Helpdesk

Getting help

For Researcher Profiles...

then ...

access queries

  • Either contact your site administrator, if applicable;

  • Or log a call with the IT Helpdesk:

Note: Office hours are from 8:00am to 4:30pm

  • Either, call: x4500

  • Or e-mail: icts-helpdesk@uct.ac.za

  • Or log a call via the ICTS web site using our online Employee Self-Service Portal - Service-Now, see: https://uct.service-now.com/ess/

usage queries or issues

  • Either search Researcher Profiles Online Help for solutions;

  • Or contact your site administrator, if applicable;

  • Or log a call with the IT Helpdesk (see row above).

 

IT Helpdesk call logging process

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You can track any calls you have already logged with the IT Helpdesk via the Employee Self-Service Portal - Service-Now, see: https://uct.service-now.com/ess/.