Procedure: Updating or adding new equipment to Research Facilities

When to use

Use this procedure when you notice that information relating to a facility in the Research Facilities database is incorrect or out of date. Please ensure that you have verified the information you send before passing it on.

Procedure

If you are a facility manager who needs to update or add new information to the Research Facilities database:

1. Verify the information that needs to be updated with the owner of the equipment, if necessary.

2. Log a call with the IT Helpdesk using any of the following methods:

3. Either log an online call (www.icts.uct.ac.za | Helpdesk | Log a New call) ;

4. Or send an email to icts-helpdesk@uct.ac.za ;

5. Or phone the IT Helpdesk on 650-4500.