For Third Party System... |
then ... |
access queries |
Log a call with the IT Helpdesk: Note: Office hours
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usage queries or issues |
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You will be given a call reference number which you should note down for quick reference when contacting the IT Helpdesk to follow up your call.
If possible, your query will be dealt with immediately over the phone.
If this is not possible, then your call will be assigned to the appropriate person with the expertise to solve the problem. You will be contacted within eight working hours of logging the call, so please be sure to give the times when you are likely to be in your office.
You can track any calls you have already logged with the IT Helpdesk via the ICTS Service Portal (select My Open Incidents).
See: Using the system > Managing and checking calls in Logging support requests online (external link).
